Refund Policy

Before you pay for a course, understand when refunds are available and how to request one.

Before you begin

1. Read this page before completing payment.
2. Keep your payment receipt and transaction details.

General rules

Refund rules may vary by school or course. Common policies include:

1. Before course access — refunds may be possible if you have not started the course
2. After starting lessons — partial or no refund may apply
3. Duplicate payment — full refund if you paid twice by mistake

Step 1 — Check course-specific terms

1. Open course details.
2. Scroll to Refund policy or Terms.
3. Note the deadline and conditions.

Step 2 — Request a refund (if eligible)

1. Contact your teacher or school administrator.
2. Provide:
   • Your full name and email
   • Course name
   • Payment date and transaction ID
   • Reason for the refund request

Step 3 — Wait for a decision

1. The administrator reviews your request.
2. You receive a reply by email or through BrightLearn.
3. Approved refunds are processed through the original payment method when possible.

Troubleshooting

I enrolled by mistake.

Contact your administrator immediately, before watching lessons, for the best chance of a refund.

No one replied to my request.

Follow up after a few days. Include your transaction screenshot.

Frequently Asked Questions

Are free courses refundable?

Free courses do not involve payment, so refunds do not apply.

Can I transfer payment to another course?

Ask your administrator. Some schools allow transferring enrollment instead of a refund.

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