Frequently Asked Questions
Quick answers to questions students ask most often about BrightLearn.
Account and login
How do I create an account?
Follow Create an account.
I forgot my password. What do I do?
Use Forgot password or Password reset help.
Why can I not log in?
See Cannot log in.
Courses and enrollment
How do I find courses?
Use Browse courses or Search courses.
How do I enroll?
See Enroll in a course.
Where are my enrolled courses?
Open My Courses.
Payments
How do I pay for a course?
See Payment methods and Upload payment proof.
How long until payment is approved?
Usually less than 24 hours. See Payment status.
My payment was not approved. What now?
Read Payment not approved.
Learning
How do I watch lessons?
See Watch videos.
How do I track progress?
See Track your progress.
Video will not play.
See Video not playing.
Certificates
How do I get my certificate?
Complete the course — see Complete a course — then View certificate.
How do I download my certificate?
See Download certificate.
Still need help?
- Find the guide that matches your task in the sidebar.
- Contact your teacher or school administrator.
- Provide your name, email, course name, and a screenshot of any error message.
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