Payment Not Approved

If your enrollment stays Pending or shows Rejected, your payment may not have been approved yet. This guide helps you fix common issues.

Before you begin

1. Log in to BrightLearn.
2. Have your payment receipt or transaction screenshot ready.

Step 1 — Check payment status

1. Open My Courses.
2. Find the course and read the status label.
3. See Payment status for details.

Step 2 — Wait for processing time

1. Note when you uploaded payment proof.
2. Wait at least one full business day before escalating.

Step 3 — Verify your upload

1. Confirm you uploaded payment proof.
2. Check that the screenshot shows:
   • Correct amount
   • Correct recipient
   • Clear date and reference number

Step 4 — Upload again if needed

1. If status is Rejected, read any message from your administrator.
2. Upload a clearer or corrected screenshot if the page allows.
3. Include the correct reference code in payment notes next time.

Step 5 — Contact your administrator

If still not approved:

1. Email or message your school administrator.
2. Include:
   • Your name and email
   • Course name
   • Payment date and transaction ID
   • Your receipt screenshot

Frequently Asked Questions

I paid the wrong amount.

Contact your administrator. You may need to pay the difference or receive a refund before re-enrolling.

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